At Fortress Finery, we want your shopping experience to be effortless and worry-free. Below you’ll find a simple overview of our shipping and return policies. For full legal terms, please see our complete policy below.
Processing Time: Orders are processed promptly. If we cannot fulfill your order (e.g., out of stock), we will cancel and issue a full refund.
Delivery Times: Standard delivery times vary by location. Extended delays may occur during holidays, severe weather, or customs inspections.
Tracking: You’ll receive tracking details as soon as your order ships. Please allow up to 7 business days for updates to appear on the logistics website.
Return Window: You may file a return or refund request within 25 days of delivery. Requests after this period may not be accepted.
Damaged or Defective Items: If your order arrives broken or damaged, we’ll provide a prepaid return label within 3 business days and issue a refund once the return is in transit.
Remorse Returns: Non-defective returns are subject to approval. If accepted, a restocking & repacking fee (up to 35%) may apply.
Incorrect or Missing Items: If we send the wrong product, size, or color, we’ll issue a full refund or replacement.
Before Shipment: Orders can be canceled before processing by contacting us at fortressfinery.com/contact-us.
After Shipment: If your order has already shipped, cancellation is no longer possible.
Non-Delivery Issues: If tracking shows an order as delivered, but you haven’t received it, a non-delivery certificate from your local post office may be required.
International Orders: Certain countries may have restrictions or extended delivery times due to customs clearance.
Force Majeure: Fortress Finery is not responsible for delays caused by natural disasters, global events, or other circumstances beyond our control.
At Fortress Finery, we want your shopping experience to be effortless and worry-free. Below you’ll find a simple overview of our shipping and return policies. For full legal terms, please see our complete policy below.
Processing Time: Orders are processed promptly. If we cannot fulfill your order (e.g., out of stock), we will cancel and issue a full refund.
Delivery Times: Standard delivery times vary by location. Extended delays may occur during holidays, severe weather, or customs inspections.
Tracking: You’ll receive tracking details as soon as your order ships. Please allow up to 7 business days for updates to appear on the logistics website.
Return Window: You may file a return or refund request within 25 days of delivery. Requests after this period may not be accepted.
Damaged or Defective Items: If your order arrives broken or damaged, we’ll provide a prepaid return label within 3 business days and issue a refund once the return is in transit.
Remorse Returns: Non-defective returns are subject to approval. If accepted, a restocking & repacking fee (up to 35%) may apply.
Incorrect or Missing Items: If we send the wrong product, size, or color, we’ll issue a full refund or replacement.
Before Shipment: Orders can be canceled before processing by contacting us at fortressfinery.com/contact-us.
After Shipment: If your order has already shipped, cancellation is no longer possible.
Non-Delivery Issues: If tracking shows an order as delivered, but you haven’t received it, a non-delivery certificate from your local post office may be required.
International Orders: Certain countries may have restrictions or extended delivery times due to customs clearance.
Force Majeure: Fortress Finery is not responsible for delays caused by natural disasters, global events, or other circumstances beyond our control.
